FAQ

Welcome to the Dollsm FAQ page. Here you'll find answers to common questions about our products, services, and policies. If you have additional questions, please feel free to contact us at sales@dollsm.com.

1. What materials are your sex dolls made from?

Our sex dolls are made from high-quality, medical-grade TPE (Thermoplastic Elastomer) or silicone. Both materials are designed to provide a realistic feel and ensure durability.

2. Can I customize my doll?

Yes, you can fully customize your doll to suit your preferences. You can choose body type, facial features, skin tone, hair type, eye color, and additional features. Visit our Customize Your Doll page for more details.

3. How do I place an order?

To place an order, browse our collection, select the doll you like, customize it if desired, and add it to your cart. Proceed to checkout and follow the instructions to complete your purchase.

4. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. All payments are processed securely to protect your information.

5. How is my privacy protected?

Your privacy is our top priority. All orders are shipped in plain, unmarked boxes with no indication of the contents. Billing statements are discreet, and personal information is kept confidential.

6. What is your shipping policy?

We offer free shipping worldwide via sea freight or railway transport. Expedited air freight is available at an additional cost. Delivery times vary based on the shipping method and destination. Visit our Shipping Policy page for more details.

7. How long does it take to receive my order?

Total delivery time includes production and shipping time. Production typically takes 7 business days, and shipping times vary depending on the method chosen. Orders from overseas warehouses usually arrive within 3-7 days.

8. Do you ship to my country?

We ship globally; however, some countries have import restrictions. Please check your local regulations before placing an order or contact us for more information.

9. What is your return and refund policy?

Standard products can be returned within 48 hours of delivery if unused and in original condition. Custom-made products are non-returnable unless defective or damaged. Visit our Return & Cancellation Policy page for more details.

10. How do I maintain and repair my doll?

Regular cleaning and proper storage are essential for maintaining your doll. For minor repairs, use TPE or silicone adhesive. For major repairs, contact us for professional assistance. Visit our Maintenance & Repair page for detailed instructions.

11. What should I do if I encounter a scam?

Always purchase from reputable and verified sellers like Dollsm. If you suspect a scam, report it to your local consumer protection agency and the payment platform used. Visit our Scam Alert page for more information on protecting yourself.

Contact Us

If your question is not answered here, please contact our customer support team at sales@dollsm.com. We are here to help!